Frequently-Asked Questions

People often have a lot of questions about treatment, recovery and how to get help. We’ve answered a few of them here. But, please call us to learn more.

How do I know if I or my loved one needs help?

It usually takes an alcohol/drug assessment administered by a certified addictions counselor to determine whether or not someone is addicted. McCall counselors are certified to conduct such an assessment. Call 860.496.2100 for information or to schedule an assessment.

How do I know what kind of help is right for me? / How do I know whether I should I be in an outpatient or residential program?

During the assessment process, our counselors discuss treatment options and suggest the appropriate program on an individual basis.

What should I expect when I come for an assessment at McCall?

It can be a bit intimidating to take the first step. But please take it.  You’ll reach a real person who is trained to help walk you through the process.  You’ll be asked a few questions about your current situation and an appointment for an intake evaluation will be made at a time that works best in your schedule. A trained and compassionate counselor will have a conversation with you and together you will make decisions about best next steps.  Recommendations for level of care and a plan for recovery are done with you in the driver’s seat - this is your life;  we are skilled at helping you get back on track to live it fully.

Can I get better by just going to 12-step meetings? Do I really need professional counseling or other treatment?

Many do recover solely by attending 12-step meetings. However, it is our experience that your chances for strong and lasting recovery are improved significantly through treatment. During treatment at McCall, participants are introduced to a variety of recovery options including 12-step meetings because with treatment, as with aspects of life, one size does not fit all.

I have a family and a job. I don't have time for treatment. What do I do?

If alcohol or other drugs are causing you problems, most likely you need to invest in treatment. Time and effort in a recovery program can assure a continued or renewed healthy relationship with your family and improved performance in the workplace. We have found that investment in treatment, although difficult for all involved, often assures a better life-situation in the long haul.

How do I pay for treatment?

We understand treatment comes with a cost, but we want to be sure everyone can access the care they need. We work with many insurance companies to advocate for coverage for our clients and their families. We also offer payment plans and have a discounted/sliding fee schedule.

What's the difference between addiction and dependence?

The two words have the same meaning and either can be used correctly.